{"id":2070,"date":"2025-09-14T14:10:30","date_gmt":"2025-09-14T10:40:30","guid":{"rendered":"https:\/\/farafoulad.com\/?page_id=2070"},"modified":"2025-11-30T13:52:21","modified_gmt":"2025-11-30T10:22:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/farafouladco.ir\/en\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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\u067e\u0631\u0633\u0634\u200c\u0647\u0627\u06cc \u0645\u062a\u062f\u0627\u0648\u0644 (FAQ) \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0641\u0631\u0627\u0641\u0648\u0644\u0627\u062f<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u067e\u0627\u0633\u062e \u0633\u0631\u06cc\u0639 \u0628\u0647 \u0645\u062a\u062f\u0627\u0648\u0644\u200c\u062a\u0631\u06cc\u0646 \u0633\u0624\u0627\u0644\u0627\u062a (FAQ) \u062f\u0631\u0628\u0627\u0631\u0647 \u062e\u0631\u06cc\u062f\u060c \u067e\u0631\u062f\u0627\u062e\u062a \u0648 \u062a\u062d\u0648\u06cc\u0644 \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0641\u0648\u0644\u0627\u062f\u06cc<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How to Contact Farafoulad? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can reach us through three methods:<\/p>

  • Direct phone call to the head office: Numbers listed on the Contact Us page.<\/p><\/li>

  • Official email: info@farafoulad.com<\/p><\/li>

  • Online contact form: Available on our website to send inquiries and receive quick responses from our sales or support team.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How to Purchase from Farafoulad? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    • Select the desired product and receive a proforma invoice from the sales department.<\/p><\/li>

    • Agree on payment terms (cash or credit) and delivery method.<\/p><\/li>

    • Sign the sales contract and make the down payment or provide LC documents.<\/p><\/li>

    • Loading, issuance of shipping documents, and delivery according to the agreed schedule.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      What are the LC Conditions? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      • Based on the Central Bank\u2019s regulations for domestic Rial Letters of Credit.<\/p><\/li>

      • A minimum of 10% advance payment and 10% interim payment upon submission of documents is required.<\/p><\/li>

      • The LC maturity for goods purchase is up to six months.<\/p><\/li>

      • Requires valid guarantees or collateral and buyer\u2019s banking credit approval.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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        How long does it take for the shipment to arrive? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        Depending on the type of product, order volume, delivery location, and shipping method, it usually takes 3 to 7 business days after completing the documents and initial payment.\nFor export or special consignments, the exact timeline is specified in the contract.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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        What is the format of the sales contract? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        • The contract is prepared in writing, based on the country\u2019s legal and commercial standards.<\/p><\/li>

        • It includes detailed product specifications (steel grade, dimensions, weight), payment terms, delivery time, insurance, inspection, and the obligations of both parties.<\/p><\/li>

        • A signed copy is sent to the buyer either electronically or in printed form.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Is it possible to purchase in small quantities or retail? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Our main focus is on bulk and project-based transactions. For small orders, please consult the sales department to find the best solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          What payment methods are accepted besides LC? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Cash payment, bank transfer, and interbank systems (e.g., SATNA\/PAYA) are acceptable depending on the amount and contract terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Is it possible to inspect the goods before delivery? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Yes. Customers can arrange inspections through accredited companies or their representatives, either prior to shipment or at loading.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          Do Farafoulad products come with standard certificates? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Yes. All products are supplied with chemical analysis certificates, mechanical tests, and compliance with national and international standards.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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          How are shipping and insurance services handled? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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          Shipping is available via truck, rail, or ship depending on the destination. All shipments are fully insured, and coverage details are provided according to the contract.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          \u067e\u0631\u0633\u0634\u200c\u0647\u0627\u06cc \u0645\u062a\u062f\u0627\u0648\u0644 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0641\u0631\u0627\u0641\u0648\u0644\u0627\u062f \u067e\u0627\u0633\u062e \u0633\u0631\u06cc\u0639 \u0628\u0647 \u0645\u062a\u062f\u0627\u0648\u0644\u200c\u062a\u0631\u06cc\u0646 \u0633\u0624\u0627\u0644\u0627\u062a \u062f\u0631\u0628\u0627\u0631\u0647 \u062e\u0631\u06cc\u062f\u060c \u067e\u0631\u062f\u0627\u062e\u062a \u0648 \u062a\u062d\u0648\u06cc\u0644 \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0641\u0648\u0644\u0627\u062f\u06cc \u0686\u06af\u0648\u0646\u0647 \u0628\u0627 \u0641\u0631\u0627\u0641\u0648\u0644\u0627\u062f \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u06af\u06cc\u0631\u06cc\u0645\u061f \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0627\u0632 \u0633\u0647 \u0631\u0648\u0634 \u0628\u0627 \u0645\u0627 \u062a\u0645\u0627\u0633 \u0628\u06af\u06cc\u0631\u06cc\u062f: \u062a\u0644\u0641\u0646 \u0645\u0633\u062a\u0642\u06cc\u0645 \u062f\u0641\u062a\u0631 \u0645\u0631\u06a9\u0632\u06cc : \u0634\u0645\u0627\u0631\u0647\u200c\u0647\u0627\u06cc \u062f\u0631\u062c\u200c\u0634\u062f\u0647 \u062f\u0631 \u0635\u0641\u062d\u0647 \u00ab\u062a\u0645\u0627\u0633 \u0628\u0627 \u0645\u0627\u00bb \u0627\u06cc\u0645\u06cc\u0644 \u0631\u0633\u0645\u06cc : info@farafoulad.com \u0641\u0631\u0645 \u062a\u0645\u0627\u0633 \u0622\u0646\u0644\u0627\u06cc\u0646 : \u0645\u0648\u062c\u0648\u062f \u062f\u0631 \u0633\u0627\u06cc\u062a \u0628\u0631\u0627\u06cc \u0627\u0631\u0633\u0627\u0644 \u062f\u0631\u062e\u0648\u0627\u0633\u062a…<\/p>","protected":false},"author":2,"featured_media":2535,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2070","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/farafouladco.ir\/en\/wp-json\/wp\/v2\/pages\/2070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/farafouladco.ir\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/farafouladco.ir\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/farafouladco.ir\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/farafouladco.ir\/en\/wp-json\/wp\/v2\/comments?post=2070"}],"version-history":[{"count":21,"href":"https:\/\/farafouladco.ir\/en\/wp-json\/wp\/v2\/pages\/2070\/revisions"}],"predecessor-version":[{"id":4621,"href":"https:\/\/farafouladco.ir\/en\/wp-json\/wp\/v2\/pages\/2070\/revisions\/4621"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/farafouladco.ir\/en\/wp-json\/wp\/v2\/media\/2535"}],"wp:attachment":[{"href":"https:\/\/farafouladco.ir\/en\/wp-json\/wp\/v2\/media?parent=2070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}